Understanding your Bill
Understanding your Bill
The bill format has been revised since 5 November 2021. It is consistent with all other public healthcare institutions.
The current bill format:
- Standardises information presented in healthcare bills across healthcare institutions and care settings.
- Clearly indicates the pre-and-post subsidy costs, and how various financing schemes will help you to pay for the remaining amount.
- Provides options on bill payment methods, including an SGQR code for online payment for added convenience. Patients can also access their bills and make payments on HealthHub.
Features of the New Bill:
NOTE: The bill shown below is for illustrative purposes only. Your actual bill may differ based on your medical treatment.
What the terms mean:
| Ward | Refers to charges for stays in the Wards. |
|---|---|
| Daily Treatment Fee | Comprises the doctor's fees. |
| Immediate Post Operative Care | These are charges that are incurred while the patient is in the recovery bay area after a surgical procedure. During this time, the patient is closely monitored by the anaesthetist and nurses. |
| Laboratory Investigations | Services requiring laboratory work such as full blood count etc. |
| X-ray Investigations | Refers to services relating to diagnostic imaging eg ultrasound, CT scan etc. |
| Specialised Investigations | Refers to specialised services such as blood typing and screening. |
| Ward Procedures | Comprises supplies and staff involved in a procedure. |
| Medical Consumables | Refers to medical supplies provided and used in the ward, operating theatre etc eg sterile gloves, syringe. |
| Surgical Supplies | These are consumables used for a surgical procedure. |
| Rehabilitative Services | Refers to services that help to aid recovery eg physiotherapy, occupational therapy. |
| Drugs/Prescriptions/Injections | Prescribed medications, drugs and injections. |
| Other procedures | Other services such as HIV screening. |
| Miscellaneous Non-Treatment related | Refers to items such as visitor's meals and ambulance charges. |
| Facility Fee | Charges for the use of facilities such as the operating theatre . |
| Surgeon Fee | Fees applicable to the surgeon. |
| Anaesthetist Fee | Fees applicable to the anaesthetist. |
Billing Enquiries
| Payment and Refund Enquiries | Submit Enquiry via Online Form (Please include the case number or tax invoice number in your enquiry submission). Other Billing Services: Chat with our KKHelpBot. |